Privacy Policy

PRIVACY POLICY DigitalHain — By Cyberkida Digiera Pvt. Ltd. Effective Date: March 23, 2026 Website: https://digitalhain.com/ Contact: hi@cyberkida.com 1. Introduction Welcome to DigitalHain, a WhatsApp API SaaS platform operated by Cyberkida Digiera Pvt. Ltd. (hereinafter referred to as "DigitalHain", "we", "our", or "us"). We are committed to protecting the privacy and security of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you access or use our services, including our WhatsApp Business API integration and Facebook/Meta-connected features. By using DigitalHain, you agree to the collection and use of information as described herein. If you do not agree, please discontinue use of our services. 2. Information We Collect 2.1 Information You Provide Directly Name, email address, phone number, and business details provided during registration. Billing and payment information (processed securely via third-party providers). Messages, media, and content you send or receive through our WhatsApp API integration. Customer support communications and feedback. 2.2 Information from Meta / Facebook Login When you connect your Facebook or Meta account using our Embedded Sign-In (Facebook Login for Business), we collect: Facebook User ID and public profile information. WhatsApp Business Account (WABA) ID and associated phone numbers. Business Manager ID and related permissions granted during OAuth authorization. Access tokens required to operate the WhatsApp Business API on your behalf. We only request permissions necessary for providing our services. We do not post to your Facebook profile or access personal messages outside of the WhatsApp API scope. 2.3 Automatically Collected Information IP address, browser type, operating system, and device identifiers. Usage data including pages visited, features used, and session duration. Log data such as API call records, timestamps, and error reports. Cookies and similar tracking technologies (see Section 7). 3. How We Use Your Information We use the information we collect for the following purposes: To create and manage your DigitalHain account and provide our core services. To connect your WhatsApp Business Account via the Meta Business API. To process and transmit WhatsApp messages on your behalf through the API. To authenticate you via Facebook Embedded Sign-In as a Meta Tech Provider. To process billing, payments, and subscription management. To communicate with you regarding service updates, support, and promotions. To monitor and analyze usage for improving our platform and features. To comply with legal obligations and enforce our Terms of Service. To detect, prevent, and respond to fraud, abuse, or security incidents. 4. WhatsApp & Meta Platform Data As a Meta Tech Provider operating through the WhatsApp Business Platform, we adhere to Meta's Platform Terms and WhatsApp Business Policy. Specifically: Message content transmitted through our platform is processed solely to deliver the service and is not used for advertising or sold to third parties. We store WhatsApp message logs only as required for service delivery, support, and compliance. User data obtained via Meta APIs is used exclusively within the scope of permissions granted by you. We do not use Meta Platform Data to train AI/ML models without explicit consent. You may revoke our access to your Meta/WhatsApp Business account at any time via your Facebook Business Settings. 5. Sharing of Information We do not sell, rent, or trade your personal information. We may share data in the following limited circumstances: 5.1 Service Providers We engage trusted third-party vendors (e.g., cloud hosting, payment processors, analytics) who process data solely on our behalf and under confidentiality obligations. 5.2 Meta / Facebook To enable WhatsApp Business API functionality, certain data is shared with Meta Platforms, Inc. as required by the Meta Business API framework. Meta's use of this data is governed by Meta's own Privacy Policy. 5.3 Legal Requirements We may disclose information if required by law, court order, or to protect the rights, safety, or property of DigitalHain, our users, or others. 5.4 Business Transfers In the event of a merger, acquisition, or sale of assets, user data may be transferred as part of that transaction, with appropriate notice. 6. Legal Basis for Processing We process your personal data under the following legal bases: Contract Performance: To provide the services you have subscribed to. Legitimate Interests: To improve our services, prevent fraud, and ensure security. Legal Obligation: To comply with applicable laws including the Indian Information Technology Act, 2000 and its amendments. Consent: For cookies and marketing communications where required. 7. Cookies and Tracking Technologies We use cookies and similar technologies to: Maintain your login session and preferences. Analyze platform usage and performance. Support OAuth authentication flows (including Facebook Login). You can manage cookie preferences through your browser settings. Disabling essential cookies may impact service functionality. 8. Data Retention Account data is retained for the duration of your subscription and up to 90 days after account deletion. WhatsApp message logs may be retained for up to 180 days for support and compliance purposes. API access tokens are stored only as long as necessary and invalidated upon disconnection. You may request deletion of your data at any time by contacting hi@cyberkida.com. 9. Data Security We implement industry-standard security measures including: TLS/SSL encryption for data in transit. Encrypted storage for sensitive data including access tokens and credentials. Role-based access controls and regular security audits. Incident response procedures for potential data breaches. While we take all reasonable precautions, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security. 10. Your Rights Depending on your jurisdiction, you may have the following rights: Access: Request a copy of the personal data we hold about you. Correction: Request correction of inaccurate or incomplete data. Deletion: Request deletion of your personal data (subject to legal retention requirements). Portability: Request transfer of your data in a machine-readable format. Objection / Restriction: Object to or restrict certain types of processing. Withdraw Consent: Revoke consent for consent-based processing at any time. To exercise any of these rights, please contact us at hi@cyberkida.com. We will respond within 30 days. 11. Third-Party Links and Services Our platform may contain links to third-party websites or integrate third-party services (including Meta/Facebook). We are not responsible for the privacy practices of those third parties and encourage you to review their privacy policies. 12. Children's Privacy DigitalHain is not intended for use by individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal information, please contact us at hi@cyberkida.com and we will take prompt action to delete such data. 13. Changes to This Privacy Policy We reserve the right to update or modify this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. For significant changes, we will notify registered users via email or in-app notification. Continued use of DigitalHain after changes constitutes acceptance of the updated policy. 14. Contact Us Cyberkida Digiera Pvt. Ltd. Operating as: DigitalHain Website: https://digitalhain.com/ Email: hi@cyberkida.com © 2026 Cyberkida Digiera Pvt. Ltd. | DigitalHain. All rights reserved.